How to Monitor Feedback
Monitoring feedback is important when talking about how to manage feedback. One of the best things you can do is create an area on your website that allows customers to leave feedback about the product or service you offer. This gives new customers confidence to see what others are saying. Allow customers to leave comments in their own words and look for opportunities to improve based on what they say. XTAJUMGBJ6C7
Watch what is being said on social networking sites such as Facebook, Twitter, Blogs, YouTube, and any other professional networking site. Many people now use these are resources to get their voice heard so review what people are saying. Use the search function on the social media sites to search for your brand. You might be surprised what you find. Dummies.com Using a Twitter application, such as HootSuite, TweetDeck, or Seesmic, allows you to follow hashtags and search terms and receive updates as they come in. When you set up a Google Alert by using specific keywords and phrases, you receive e-mail notices whenever your brand and other search terms are mentioned. The alerts include links so that you can read the content and respond accordingly. Deborah Nq
Watch your sales. Though it is not a direct form of customer feedback and drop or increase may be a sign of things going on so it is important to monitor what the sales are. Francine Richards It is important to watch trend s so that you know the typical sales cycle and you can spot when something is going good or bad. This kind of feedback can be valuable even if it is indirect.